Privacy Policy - LUMENHATCH

Introduction

LUMENHATCH is committed to protecting your privacy. This Privacy Policy explains how we handle information submitted through our contact form. We do not use tracking cookies, analytics, or third-party tracking services.

Information We Collect

We collect only information you provide through our contact form:

Name and email address
Project type and message content
Timestamp and browser information for security
Marketing consent preference (optional)
Name and email address
Project type and message content
Timestamp and browser information for security
Marketing consent preference (optional)

How We Use Your Information

We use your information to:

Respond to your inquiry
Provide information about our services
Send marketing communications (only with your consent)
Comply with legal obligations
Respond to your inquiry
Provide information about our services
Send marketing communications (only with your consent)
Comply with legal obligations

Legal Basis for Processing (GDPR)

We process your personal data based on:

Consent: You have given explicit consent for processing your personal data
Legitimate interests: Processing is necessary for our legitimate business interests
Legal obligation: Processing is necessary to comply with the law
Contract: Processing is necessary for the performance of a contract with you
Consent: You have given explicit consent for processing your personal data
Legitimate interests: Processing is necessary for our legitimate business interests
Legal obligation: Processing is necessary to comply with the law
Contract: Processing is necessary for the performance of a contract with you

Data Retention

We retain contact form submissions only as long as needed to respond to your inquiry, typically 30 days maximum. You can request deletion at any time by contacting info@lumenhatch.com.

Data Security

Your contact form data is transmitted securely via HTTPS encryption and sent to our email server using encrypted SMTP (TLS). We do not store your data in databases or third-party services.

Your Rights (GDPR)

Under the GDPR, you have the following rights:

Right to access: Request copies of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request limitation of data processing
Right to data portability: Receive your data in a structured format
Right to object: Object to processing of your personal data
Right to withdraw consent: Withdraw consent at any time
Right to access: Request copies of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request limitation of data processing
Right to data portability: Receive your data in a structured format
Right to object: Object to processing of your personal data
Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at info@lumenhatch.com

Cookies and Tracking

We do not use tracking cookies, analytics cookies, or third-party tracking technologies. Our website does not track your browsing behavior. We use only essential technical cookies necessary for the website to function.

Third-Party Services

We do not share your data with third-party analytics, advertising, or tracking services. Our email hosting provider, required to deliver contact form submissions, is bound by strict data processing agreements and GDPR compliance.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@lumenhatch.com
Phone: +48 537 611 549

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at: dpo@lumenhatch.com

DPO Email: dpo@lumenhatch.com